Restaurants
Guests notice the greeting and the wait before they taste anything.
Restaurant work →Restaurants · Small shops
Hospitality for local businesses
First impressions, run like a front desk. Hospitality consulting for restaurants and small shops in South Carolina.
Start a conversationWho we serve
Small shops
The first hello at the counter shapes whether people come back.
Shop work →Owners & managers
You want a team that knows what good service looks like, even on a busy day.
How a visit works →Services
What we help with
Practical hospitality work your team can own.
First impressions
A fresh look at the call, the door, the greeting and the wait, the moments people remember first.
Front-desk and service training
Hands-on sessions for hosts, servers and counter staff, built around the moments guests remember.
Guest experience
A walk through arrival, waiting, service and goodbye, with a short list of fixes your team can own.
Service standards
A clear, plain-language standard for how guests and customers are welcomed, served and thanked.
Websites and online presence
Clear, mobile-friendly websites, so what people find online matches what they find at the door.
IWT grant-funded training
Help for eligible South Carolina employers exploring Incumbent Worker Training funding for staff training.
How a visit works
Walk in. Notice. Fix.
1. Walk in
We come in the way a guest or customer would: the call, the website, the door, the greeting.
2. Notice
We write down the small moments that help or hurt, without turning it into an audit.
3. Fix
You get a short, plain list of fixes, plus training for the ones your team wants help with.
What I notice on a first walk-in
- How long it takes for someone to say hello
- Whether the phone gets answered, or called back
- Whether the hours online match the hours on the door
- How a wait is explained, and how it feels
- Whether staff know what to say when something goes wrong
- How people are thanked on the way out
Grant-funded training
Incumbent Worker Training (IWT)
South Carolina's Incumbent Worker Training program, offered through SC Works and local workforce development boards, can reimburse eligible employers for skills-based training for their current employees.
We can help eligible South Carolina employers explore whether IWT is a fit, gather what an application asks for, and plan the training. Funding decisions are made by the local workforce board, and availability, deadlines and amounts vary by area and cycle. Nothing is approved until the board says so.
Typical requirements include being a South Carolina employer with at least one full-time employee besides the owner, being current on state unemployment insurance taxes, and having an active SC Works employer account. Learn more at scworks.org.
Contact
Start a conversation
Tell us a little about your business or community. This form opens your email client, or call Raymond at 843-983-6418.